Handling feedback and complaints
If something about an order or a product is not right, send your feedback to Nhi Vi as described below.
Updated: 3 November 2026
Where to send it
- Zalo: Zalo
- Phone: 0707 889 944
- Messenger: Messenger
- Email:
- Chat on the website (the "Ask Nhi Vi" window)
How it is handled
- Step 1: you send your feedback with the order code or the phone number used to order, and a photo or video of the item if it is a product fault.
- Step 2: Nhi Vi checks the order details.
- Step 3: Nhi Vi replies with how it will be handled, following the Returns and warranty policy.
- Step 4: if the two sides cannot agree, the matter is settled under the laws of Vietnam.
Seller
The seller's information is at the bottom of the page.